Support and billing
App help, plans, payments, invoices, refunds and data deletion. We aim to reply within 1 business day.
Contact
Talk to a real person
Questions about the app, your plan, an invoice or your data? Email, call or WhatsApp our team in Ahmedabad.
Channels
How to reach us
Pick the address that fits your question, so it reaches the right person first time.
Phone and WhatsApp
Mon–Fri, 10:00–18:00 IST · Message us on WhatsApp
Grievances
Formal complaints, including privacy and data requests. Acknowledged within 24 hours, resolved within 15 days.
Legal and disputes
Contracts, notices and legal correspondence.
Write to us
Send a message
This form opens your own email app with the message ready to send to support@contactconvoy.com. Nothing is stored on this website.
Prefer to write directly? Email support@contactconvoy.com. For billing questions, include your company name and the Razorpay payment ID or Google Play order number.
Plans are bought by a signed-in company admin on the pricing page (Razorpay) or in the Android app (Google Play Billing). See Cancellation & refunds.
Registered business (GST)
- Trade name
- A R ENTERPRISE
- Legal name (proprietor)
- Patel Ayush Bharatkumar
- Constitution
- Proprietorship
- Designation
- Proprietor · State: Gujarat, India
- GSTIN
- 24GETPP7285F1ZQ
- Product / brand
- Contact Convoy (SaaS)
- Registered address
- Block C – 503, Magnate Luxuria, Near Vishnudhara Garden,
Behind Jaguar Showroom, Gota, Jagatpur,
Ahmedabad, Gujarat – 382481, India - Website
- www.contactconvoy.com
Grievance Officer (DPDP Act / IT Rules)
Pursuant to applicable Indian law, our Grievance Officer is:
- Name
- Khushi Ayushkumar Patel
- Designation
- Grievance Officer, A R ENTERPRISE (Contact Convoy)
- grievance@contactconvoy.com
- Phone
- +91 87808 74674
- Address
- Same as the registered business address
Grievances are acknowledged within 24 hours and resolved within 15 days, unless law requires otherwise.
Response times
| Request | Where to send it | What to expect |
|---|---|---|
| Support and billing questions | support@contactconvoy.com, phone or WhatsApp | A reply within 1 business day (Mon–Fri, 10:00–18:00 IST) |
| Refund requests | support@contactconvoy.com | Acknowledged within 2 business days. Refund policy |
| Account or data deletion | In the app, or support@contactconvoy.com | Completed within 30 days. How deletion works |
| Formal grievances | grievance@contactconvoy.com | Acknowledged within 24 hours, resolved within 15 days |
See also our Privacy Policy and Terms & conditions.