1. Scope
This policy applies to paid subscriptions (Starter, Pro, Business) and Card Credit top-ups for the Contact Convoy B2B SaaS service. Payments on the website are processed by Razorpay; Android in-app purchases use Google Play Billing and follow Google Play refund rules where applicable.
2. Cancellation
- Auto-renew subscriptions: Cancel before your renewal date in the app (Profile → subscription / billing) or by emailing support@contactconvoy.in from your company admin email. Cancellation stops future charges; your plan remains active until the end of the current paid period.
- One-time plan purchases: No automatic renewal. Your plan expires at the end of the purchased period unless you buy again.
- Free plan: You may stop using the Service at any time; no cancellation fee.
3. Refund eligibility
- Standard rule: Subscription fees and Card Credit top-ups are non-refundable once the billing period has started or credits have been applied to your company account.
- Duplicate or erroneous charge: If you were charged twice for the same order, charged the wrong amount, or payment succeeded but your plan or credits were not applied within 48 hours, contact us within 7 calendar days of the transaction.
- Statutory rights: Nothing in this policy limits rights you may have under applicable Indian consumer law.
4. Refund process & timelines
- Email support@contactconvoy.in with your company name, registered email, Razorpay payment ID or order ID, and reason for the request.
- We will acknowledge your request within 2 business days and investigate.
- Approved refunds are initiated to the original payment method within 5–7 business days after approval. Bank or card networks may take additional time to reflect the credit.
Google Play purchases: Refunds for Android subscriptions must be requested through Google Play support or your Play purchase history, per Google’s policies.
5. Non-refundable items
- Card Credit top-ups after credits are added to your account
- Partial months or unused Card Credits at period end (credits do not roll over — see Terms §2)
- Charges after voluntary plan upgrade where the higher tier was activated