1.How to cancel Link to section 1

It depends on where you bought your plan.

Bought in the Android app (Google Play)

Google Play subscriptions renew automatically until you cancel them, and only Google Play can cancel them:

  1. Open the Play Store and tap your profile picture.
  2. Go to Payments & subscriptions → Subscriptions.
  3. Choose Contact Convoy and tap Cancel subscription.

You can also use play.google.com/store/account/subscriptions. Your plan keeps working until the end of the period you already paid for. Deleting your Contact Convoy account does not cancel a Play subscription.

Bought on this website (Razorpay)

Website purchases are one-time payments for a month, a quarter or a year. They never renew and there is no mandate on your card or UPI, so there is nothing to cancel.

Your plan simply ends at its expiry date. If you don’t buy again, your company moves to the Free plan and keeps its cards.

The Free plan has no charges: you can stop using it at any time. Plan downgrades are not available; see the Terms.

2.Refund eligibility Link to section 2

  • Standard rule: plan fees and Card Credit top-ups are non-refundable once the plan period has started or the credits have been added to your company account.
  • Billing errors: if you were charged twice for the same order, charged the wrong amount, or paid but your plan or credits were not applied within 48 hours, contact us within 7 calendar days of the payment.
  • Your rights: nothing in this policy limits any rights you have under Indian consumer law.

3.How to ask for a refund Link to section 3

  1. Email support@contactconvoy.com with your company name, registered email, the Razorpay payment ID or order ID, and the reason.
  2. We acknowledge your request within 2 business days and look into it.
  3. Approved refunds are sent to the original payment method within 5–7 business days of approval. Your bank or card network may take a few more days to show it.

Google Play purchases are refunded by Google under Google Play’s refund policies. Request them from your Google Play order history or Google Play support.

4.Not refundable Link to section 4

  • Card Credit top-ups after the credits have been added. They don’t expire, so they stay available to your company.
  • Unused monthly Card Credits. Your plan’s monthly allowance resets each month and doesn’t carry over.
  • The rest of a period after you choose to upgrade to a higher plan and it has been activated.
  • Time left on a plan when the company owner deletes the company account.

5.Contact Link to section 5

Questions about cancelling or refunds: support@contactconvoy.com · +91 87808 74674 (Mon–Fri, 10:00–18:00 IST) · all contact details.

See also: Terms, section 6: Billing and refunds · How renewal works · Privacy Policy

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