Delete your entire Contact Convoy account
Use this when you want to close your account and remove associated data from our active systems.
In the Android app (recommended)
- Sign in to Contact Convoy on your Android device.
- Open the main Contacts / card list screen.
- Open the menu (profile / settings menu).
- Tap Delete Account (shown in red).
- Enter your account password and confirm.
What is deleted
- Company admin: the entire company workspace, all team members, scanned business cards, card images, exhibitions, notes, and usage history linked to that company.
- Employee / co-admin: your user account and your scan history associated with that account.
- Authentication tokens and push-notification (FCM) registration for that account.
What may be kept (retention)
- Account and billing records required by law (e.g. GST / tax): up to 180 days after closure, then deleted or anonymised where possible. See our Privacy Policy — retention.
- Backup copies in disaster-recovery systems: overwritten within about 90 days as backup cycles rotate.
- Data we must keep for legal disputes, fraud prevention, or regulatory requests.
Google Play subscription: If you subscribed on Android through Google Play, deleting your Contact Convoy account does not cancel billing. Cancel the subscription in Google Play → Payments & subscriptions before or after account deletion.
By email (if you cannot access the app)
Email support@contactconvoy.in
from the email address on your account with subject Account deletion request.
Include your company name and registered admin email. We verify identity and complete deletion within 30 days (usually sooner).
Delete specific data without deleting your account
Use this when you want to remove particular contacts or card images but keep your company account active.
In the Android app
- Sign in to Contact Convoy.
- Open the contact / card you want to remove.
- Use Delete (or equivalent remove action) on that card.
- Confirm — that card’s stored fields and images are removed from your company workspace (subject to your role permissions).
What is deleted
- The selected card’s contact fields, notes, tags, and associated card images from active storage.
What is not deleted
- Your user account, company settings, subscription, and other cards you did not delete.
- Short-term backup copies may persist until backup rotation (up to about 90 days).
By email
To request erasure of specific data, email
support@contactconvoy.in
or our Grievance Officer at
grievance@contactconvoy.in
with subject Data deletion request. Describe what to delete (e.g. card ID, date range). We respond within 30 days as required by applicable law.