1.In the Android app Link to section 1
- Open Contact Convoy and sign in.
- On the leads screen, tap the profile icon in the top bar.
- Tap Delete Account (shown in red).
- Read what will be deleted, enter your password to confirm and tap DELETE FOREVER.
Deletion happens straight away and can’t be undone.
2.On the web, by email Link to section 2
If you can’t use the app, email support@contactconvoy.com from the email address on your account, with the subject Account deletion request.
Include your company name and your registered email. We verify that the request comes from you and complete it within 30 days, usually sooner. The same rules below apply.
3.What is deleted depends on who you are Link to section 3
Cards belong to the company account, not to the person who scanned them. So what happens depends on whether you own the company account.
| Who deletes | What is deleted | What stays |
|---|---|---|
| Company owner the admin who registered the company |
The whole company: every team member’s login, all scanned cards and card images, exhibitions, stall visits, trips, meeting history, login history, sessions and usage records. | Billing records only (see What we keep). |
| Anyone else co-admins, other admins and employees |
Only your own account: your login, your sign-in history and your sessions. | The cards you scanned stay with your company, so your colleagues keep their leads. To have them removed, ask your company admin to delete them. |
Super admin (internal) accounts can’t be deleted this way. Card photos saved to your own Google Drive through the optional Drive backup live in your Google account: delete them in Google Drive.
4.What we keep, and for how long Link to section 4
Your account data is removed from our live database as soon as you confirm. A few records have to stay longer. These periods come from our Privacy Policy, section 12:
- Billing and tax records (payments, invoices, subscription and Google Play purchase records) are kept for a minimum of 8 years, as Indian tax and corporate law requires. They are not used for anything else.
- Server and security logs are kept for up to 12 months.
- Backups are overwritten within about 90 days as backup cycles rotate.
- Anything we must keep for a legal dispute, fraud prevention or a regulator’s request.
5.Paid plans and subscriptions Link to section 5
Google Play subscriptions are not cancelled when you delete your account. Google bills them, so only you can stop them. Cancel first in the Play Store under Payments & subscriptions → Subscriptions, or at play.google.com/store/account/subscriptions. The app reminds you of this before you delete.
Website purchases are one-time payments that never renew, so there is nothing to cancel. Any time left on a website plan, and any unused top-up credits, end with the company account and are not refunded.
See Cancellation & refunds for more.
6.Delete single cards and keep your account Link to section 6
Company admins and co-admins can delete individual cards in the app:
- Open the card you want to remove.
- Tap Delete and confirm.
This removes the card’s details, its meeting history and its stored card images. Employees can’t delete cards: ask your company admin. Backup copies are overwritten within about 90 days.
To ask us to erase specific data instead, email support@contactconvoy.com or our Grievance Officer at grievance@contactconvoy.com with the subject Data deletion request, and describe what to delete. We respond within 30 days.
More: Privacy Policy · Terms & conditions · Contact and grievance officer