1.Digital delivery only Link to section 1
Contact Convoy provides business-card scanning, lead management and related features through our Android app and web services. There is no physical product and no courier or postal delivery.
2.How access is delivered after payment Link to section 2
| What you bought | How it’s delivered | Typical time |
|---|---|---|
| Plan on the website (Razorpay) | Your plan and its Card Credits are applied to your company account once the payment is verified. Sign in to the app with your company account to use them. | Usually within 5 minutes; allow up to 24 hours if confirmation is delayed |
| Card Credit top-up | Extra credits are added to your company account. They don’t expire. | Usually immediately after a successful payment |
| Google Play subscription (Android) | Your plan is linked to your company account through Google Play Billing | Usually within 15 minutes |
| Free plan registration | Your account is created after email verification in the app, then activated after a quick review of your company | Shortly after verification and review |
3.Service availability Link to section 3
- Syncing, billing and cloud features need an internet connection. Card text is read on the phone, and a scan saved without a connection is kept on the phone and uploads when you are back online.
- The Contact Convoy API runs on Google Cloud in Mumbai (asia-south1). AI clean-up and company intel use cloud AI providers, some of them outside India; see the Privacy Policy.
- Occasional maintenance may cause brief interruptions. See the Terms for details.
4.Invoices Link to section 4
For website purchases, a GST tax invoice is emailed to your company’s admins and listed in the app under Billing & invoices. For Google Play purchases, Google sends the receipt.
5.If something hasn’t arrived Link to section 5
If paid access isn’t active within 24 hours, email support@contactconvoy.com with your payment ID. See Contact us and Cancellation & refunds.